FAQs

What’s the difference between Ionopure Sanitizer and Ionopure Disinfectant?

Ionopure Sanitizer is what you would use for everyday sanitizing around the house - door knobs, light switches, kitchen counters, bathroom vanity, etc. Keep in mind that you still need to clean your surfaces first with Ionopure Degreaser or Ionopure Glass Cleaner. Cleaning removes the dirt, debris, grease, etc. and sanitizing kills the germs.

Ionopure Disinfectant is very powerful and is overkill for most daily uses. You would typically use disinfectant on mold, stubborn grout stains, cleaning up bodily fluids, and spraying high-touch points if you’ve recently had someone with the flu in your house. 

 

Are your products EPA registered?
The EPA has certified our production facility (Establishment No. 95292-TN-2) and EPA testing on our products is currently being performed. We anticipate receiving our EPA number this year.

Do you do private labeling?

For all private labeling questions, please email chris.kessler@ionogen.us.

Do you offer commercial pricing?

Yes, we offer commercial pricing on all our products. For more information, please email chris.kessler@ionogen.us

Do you sell cool mist humidifiers?

We currently do not sell cool mist humidifiers on our web site. However, we do offer them in our store at 6321 Baum Dr., Knoxville, TN, 37919. We hope to offer them on our web site soon.

What product do I put in the cool mist humidifier?

Only use Ionopure Sanitizer in your cool mist humidifier. Do not add water. Do not use Ionopure Disinfectant as it contains a natural surfactant that may clog the humidifier.

Do I add water to the cool mist humidifier?

Only use Ionopure Sanitizer in your cool mist humidifier. Do not add water or any other product or fragrance.

Can I add essential oils to the cool mist humidifier?

Only use Ionopure Sanitizer in your cool mist humidifier. Do not add essential oils or any other product or fragrance.

Can I use any kind of humidifier with the sanitizer?

You may use any kind of cool mist humidifier with Ionopure Sanitizer. Do not use a heated or filtered humidifier.

Do you sell power misters or foggers?

Yes, we sell power misters to our commercial customers that are perfect for sanitizing and disinfecting large facilities like clinics, schools, gymnasiums, locker rooms, churches, offices, and more.

Are your products safe to use on fabrics?

We recommend testing an inconspicuous area of the fabric before spraying. When distributed in a fine mist (e.g., IonoMAX Mister, Ionopure Purity Humidifier, etc.), it is extremely rare for fabric discoloration to occur. However, when over-sprayed or accidentally spilled, Ionopure Disinfectant and Ionopure Sanitizer may cause discoloration on some fabrics.

Are your products safe to use around pets?

All Ionopure products are completely safe to use around pets. In fact, Ionopure Pet Health is perfect for providing pets relief from hot spots, itching, and rashes. It’s also great for helping to get rid of a pet's bad breath when 1 oz. is added to your pet’s water bowl.

Are your products safe to use around plants?

All Ionopure products are completely safe to use around plants.

Are your products safe to use around electronics?

When sprayed with a fine mist, all Ionopure products can be used around electronics like cell phones, keyboards, computer mice, etc. If you accidentally overspray a device, simply wipe it clean with a dry cloth or paper towel.
Can I purchase products at your office?
Yes. You can purchase any Ionopure product at our office at 6321 Baum Dr., Knoxville, TN, 37919. We are open Monday – Friday, 8 am – 5 pm. We recommend you call us first to make sure we have your order ready. Our number is 865-444-7200. We accept credit cards, cash, or checks.

Are your products sold in stores?

Our products are not available in stores. They are only available at www.ionopure.com or in our store at 6321 Baum Dr., Knoxville, TN, 37919. We are open Monday – Friday, 8 am – 5 pm.

Are your products made in the USA?

Yes, all Ionopure products are made in the USA.

 

Is your packaging sustainable for the environment?

We only use recyclable packaging and provide refill pouches for all Ionopure products to refill our spray bottles. So no spray bottle should ever have to be thrown away.

What are the active ingredients in Ionopure products?

  • CPAP Cleaner | 99% water, 1% HOCl/free available chlorine (670 ppm)
  • Degreaser | 97% water, 2% potassium hydroxide, 1% organic surfactant
  • Disinfectant | 99% water, 1% HOCl/free available chlorine (2200 ppm)
  • Glass Cleaner | 98% water, 2% potassium hydroxide
  • Pet Health | 99% water, 1% HOCl/free available chlorine (670 ppm)
  • Produce Wash | 99% water, 1% HOCl/free available chlorine (670 ppm)
  • Sanitizer | 99% water, 1% HOCl/free available chlorine (670 ppm)
  • Skin & Hands | 99% water, 1% HOCl/free available chlorine (500 ppm)

What is hypochlorous acid (HOCl)?

Ionopure products are produced with technology that uses a gentle electrical current to change the molecular structure of a simple saltwater solution. The result? The most powerful cleaners on the planet -- Hypochlorous acid and Potassium Hydroxide. Hypochlorous acid is the same substance the human body produces to fight germs and has all of the horsepower of bleach with none of the hazards. Potassium hydroxide is a powerful de-greaser that breaks down even the toughest grease. Our solutions are perfectly balanced to utilize the full force of these elements while keeping you safe and providing pure clean.

What is the shelf life of your products?

We recommend that all of our products be used within 3 months of purchase date and be kept out of direct sunlight, excessive cold, and excessive heat. 

Do you ship outside of the U.S.?

We currently don’t ship to retail customers living outside of the U.S. For commercial customers not based in the U.S., please contact chris.kessler@ionogen.us.