FAQs

Are your products EPA registered?

The EPA has certified our production facility (Establishment No. 95292-TN-2) and EPA testing on our products is currently being performed.

Are hypochlorous-based products effective against Novel Coronavirus?

Do you do private labeling?

For all private labeling questions, please email mike.pfefferle@ionogen.us.

Do you offer commercial pricing?

Yes, we offer commercial pricing on all our products. For more information, please email mike.pfefferle@ionogen.us.

What product do I put in the Purity Air System?

Only use ionopure Air in your Purity unit. Do not add water or any other product or fragrance.

Do I add water to the Purity air unit?

Only use ionopure Air in your Purity unit. Do not add water or any other product or fragrance.

Can I add essential oils to the Purity air unit?

Only use ionopure Air in your Purity unit. Do not add essential oils or any other product or fragrance.

Can I use any kind of humidifier with ionopure Air?

No. The Purity Air System is specifically designed for - and was tested with - ionopure Air. We cannot guarantee the product's effectiveness or safety when used with another system.

Do you sell power misters or foggers?

Yes, the ionoMAX power mister is perfect for treating large facilities like clinics, schools, gymnasiums, locker rooms, churches, offices, and more.

Are your products safe to use on fabrics?

We recommend testing an inconspicuous area of the fabric before spraying. When distributed in a fine mist (e.g., ionoMAX Mister, ionopure Purity System, etc.), it is extremely rare for fabric discoloration to occur. However, when over-sprayed or accidentally spilled, ionopure products may cause discoloration on some fabrics.

Are your products safe to use around pets?

All ionopure products are completely safe to use around pets*. In fact, ionopure Pet Health is perfect for providing pets relief from hot spots, itching, and rashes. It’s also great for helping to get rid of a pet's bad breath when 1 oz. is added to your pet’s water bowl. 

*It is not recommended to use ionopure Air in a cool mist humidifier in the same room as a reptile or amphibian.

Are your products safe to use around plants?

All ionopure products are completely safe to use around plants.

Are your products safe to use around electronics?

When sprayed with a fine mist, all ionopure products can be used around electronics like cell phones, keyboards, computer mice, etc. If you accidentally over-spray a device, simply wipe it clean with a dry cloth or paper towel. When treating a room with the Purity system and ionopure Air, don't place the unit near any electronic equipment with an intake fan (e.g., desktop computer, copy machine, etc.) for long periods of time.

Can I purchase products at your office?
You can purchase any ionopure product at 6321 Baum Dr., Knoxville, TN, 37919. We are open Monday – Friday, 8 am – 5 pm. We accept credit cards, cash, or checks.

Are your products sold in stores?

ionopure products are only available at www.ionopure.com or at 6321 Baum Dr., Knoxville, TN, 37919 (M-F, 8-5).

Are your products made in the USA?

All ionopure liquids are "brewed" in Knoxville, TN, USA, and our bottles and pouches are made in the USA. ionoMAX Power Misters and ionopure Purity Air Systems are currently imported, but we are moving production of these to the USA as quickly as possible.

Is your packaging sustainable for the environment?

We provide refill pouches for all ionopure products to refill our spray bottles. So no spray bottle should ever have to be thrown away.

What are the active ingredients in ionopure products?

Note that each product is produced at a different ppm and pH of free available chlorine.

  • ionopure Air | 99% water, 1% HOCl/free available chlorine
  • CPAP Cleaner | 99% water, 1% HOCl/free available chlorine
  • Degreaser | 97% water, 2% potassium hydroxide, 1% other
  • Glass Cleaner | 98% water, 2% potassium hydroxide
  • Pet Health | 99% water, 1% HOCl/free available chlorine
  • Produce Wash | 99% water, 1% HOCl/free available chlorine

What is hypochlorous acid (HOCl)?

ionopure products are produced with technology that uses a gentle electrical current to change the molecular structure of a simple saltwater solution. The result? The most powerful cleaners on the planet -- Hypochlorous acid and Potassium Hydroxide. Hypochlorous acid is the same substance the human body produces to fight germs and has all of the horsepower of bleach with none of the hazards. Potassium hydroxide is a powerful de-greaser that breaks down even the toughest grease. Our solutions are perfectly balanced to utilize the full force of these elements while keeping you safe and providing pure clean.

What is the shelf life of your products?

ionopure Glass Cleaner and ionopure Degreaser do not have a shelf life. For all other products, we recommend they be used within 3 months of purchase date and be kept out of direct sunlight and temperatures above 90°F (32°C). 

Do you ship outside of the U.S.?

We currently don’t ship to retail customers living outside of the U.S. For commercial customers not based in the U.S., please contact mike.pfefferle@ionogen.us.